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Security monitoring of a commercial security system turns a signal into a response. Alltronic monitors alarms, cameras and other devices that report to a control room for businesses across Brisbane, South East Queensland and Australia wide: A1 Grade back to base monitoring, 24 hours a day, every day, with the response procedure, the keyholders and the patrol arrangements managed by the same team that designed and installed the system. Security Licence 4226262. Monitoring Brisbane businesses since 1993.
Back to base monitoring for your home? See residential alarm monitoring.
Accredited members
When an alarm system activates, the signal reaches the control room in seconds. The operator sees your site, the zone that triggered and your response procedure, and works through it. Your procedure could look like this: call the premises to verify, stand down on the correct password, otherwise call your nominated keyholders in the order you set, dispatch a patrol to attend, or escalate to police. Each step is logged with the time, the action and the outcome. The procedure is set with you when the system is commissioned and changed whenever the business changes.
01
The event arrives at the A1 Grade control room within seconds, with the site and zone identified.
02
The operator works through the response procedure you set.
03
Keyholders called
Your contacts are phoned in the order you set, until someone is reached.
04
Patrol dispatched
Where patrol response is part of your procedure, a patrol attends with your site details and the cause of the alarm.
05
Escalated
Police where required.
06
Logged
Time, action and outcome recorded for every step.
Alltronic holds ASIAL Platinum standing, the Australian Security Industry Association’s highest membership recognition, awarded for 25 years of continuous membership. Our commercial alarm monitoring is A1 Grade, the highest ASIAL grading for alarm monitoring in Australia, with operators on 24 hours a day, every day of the year. The control room acts on your instructions: who is called, in what order, and when a patrol is sent. Monitored systems also report in daily, and our technicians check those signals, so a communication fault or a low battery shows up in the reports and is booked for repair. Opening and closing schedules are part of the procedure, so a site that has not armed by its close time, or opens outside its hours, raises an event the operator acts on. Business alarm monitoring is available with every commercial alarm system we install, and it is the option we recommend.
CCTV monitoring gives the control room a view of the site alongside the alarm signal. An operator who can see an activation has something to describe when they call you, brief a patrol or speak to police, and that is what an escalation is built on. Interest in camera monitoring from commercial sites is growing, and where a business wants more than event verification we scope the CCTV monitoring services with the control room as part of the system design, so detection, verification and response work as one system. We design the commercial security cameras and the monitoring together for exactly that reason.
When an alarm zone triggers on a site with cameras on the monitoring, the operator reviews the footage from that area: a person inside the fence, a vehicle on the dock, or a possum on a sensor. Video verification is evidence for the escalation. It tells the operator, and then you, what the activation was, and the decision on what happens next stays with you.
Remote video monitoring extends the service past alarm events: cameras on high-risk areas such as loading docks, tills and after-hours entries reviewed to a schedule agreed with you, with the same operators and the same response procedure behind them. Remote CCTV monitoring suits sites that sit empty for long periods, hold plant and stock in yards, or run shifts with nobody watching the cameras.
Monitoring covers more than intruders. Other devices that report to the control room can be monitored and given their own response, on the same procedure and through the same operators:
Commercial monitoring services for a business with more than intrusion to watch are set up as one service under one account.
Alarm response is set with you when monitoring starts. Keyholders are recorded in call order: a first contact who can attend or make decisions, a second and a third if the first cannot be reached, then patrol where it is part of your procedure, then police where required. Keyholding arrangements are held against your site, so patrols can hold keys and codes and check inside gated yards, compounds and internal areas. Patrol response puts a licensed officer on site to check the premises and report. Our security patrols page covers alarm response and scheduled patrols across Brisbane. Keyholder lists, passwords and instructions are updated through our admin team whenever staff or hours change.
4G reporting and backup power keep your monitoring signals reaching the control room. Every monitored commercial alarm we install reports over 4G as standard, so the connection holds when the internet drops or the NBN fails. Where the panel supports it, the system reports over the internet with 4G as the second path, and dual SIM reporting is available as an option for sites that want a second mobile carrier behind the first. Backup batteries keep the alarm system running for a period of time through a power cut, including a deliberate one, so it can keep reporting over 4G.
Alltronic provides security monitoring services to business sites across Australia from an A1 graded control room. A business with premises in several states runs one response framework across all of them, with site-specific procedures where a site needs them, one account and one point of contact for changes. Installation and servicing are handled by our Brisbane team across South East Queensland and by our established contractor network interstate, so a warehouse in Brisbane and a branch in Perth report to the same control room and are looked after the same way.
Most commercial alarm panels can be connected to our monitoring. We inspect the system first, bring it up to a reliable standard where it needs it, fit 4G reporting, program the panel to report to the control room, and run test signals with the operators before the site goes live on monitoring. Talk to us about your panel and we will tell you what the connection involves. There are no lock-in contracts on our monitoring.
Monitoring runs alongside your own view of the site. Most monitored security systems come with an app that shows the arming state and the event history, and lets managers arm and disarm remotely. What the app shows depends on the platform. The MyAlarm app and the Ajax app show how two of the platforms we install handle it.
Response procedures, keyholder lists, opening and closing schedules and patrol arrangements are set with you and maintained by our admin team. When staff change or hours change, one call updates the procedure. Our technicians install, service and repair the systems we monitor, so the system is installed, serviced and monitored by one company.
A monitored system reports on its own condition, and that reporting comes to us. Every monitored system sends daily signals, and our technicians read those reports: a communication fault, a detector that has stopped reporting, a low backup battery or a camera that has dropped off the recorder surfaces here first. We contact you and book the repair. Monitored sites also carry priority with our service department. Our office and technical team are on 07 3353 3248 and info@alltronic.com.au, Monday to Friday 8:30am to 4:30pm, and the control room takes calls on 1300 652 147 at any hour, including overnight and over weekends and public holidays.
Our Monitoring and System Care page sets out what your team needs to do to keep monitoring working: keyholder and site contact requirements, alarm response instructions, alarm user codes, how to run a walk test every three months and what to tell the control room before you start, and camera and recording checks. Send it to whoever manages your site.
Alarm, camera and environmental monitoring for business premises of every scale, through an A1 graded control room, with the response procedure set around the way each site runs. Systems installed by our licensed technicians under Security Licence 4226262, with 24/7 security monitoring, and serviced by our service department for their working life. Business security monitoring with sites across Australia, ASIAL Platinum standing earned over decades, and more than 21,000 security systems installed since 1992.
· What clients say
Alltronic has worked with businesses across Brisbane and South East Queensland for over 30 years, from single-site offices to multi-location commercial operations.
Brisbane and South East Queensland.
We design, install and service commercial security systems throughout Brisbane and South East Queensland.
Head office
Unit 2, 37 Queens Road
Everton Hills QLD 4053
By appointment only
Best-in-class equipment, specified for the site.
· Common questions
Security monitoring is a control room receiving the signals from your alarm, cameras and other detection devices 24 hours a day, and acting on each one according to the response procedure you set. It covers intrusion, duress, fire and smoke, temperature, water leaks, power failure and opening and closing times, on one account.
CCTV monitoring connects your cameras to the control room. When an alarm zone triggers, the operator views the footage from that area and can describe what set it off when they call you or brief a patrol. Our CCTV monitoring service can also cover scheduled checks of high-risk areas at times agreed with you.
Your alarm reports every event to a 24/7 control room, where an operator follows your agreed response procedure: calling your keyholders in order, dispatching a patrol and escalating to police where required. Each step is logged.
A monitored security system is an alarm, camera or detection system connected to a control room that receives and acts on every event it reports. Operators act on every event by working through your response procedure, around the clock.
Monitored commercial alarms we install report over 4G as standard, so the link to the control room holds when the internet or NBN fails. Where a site’s panel supports it, the system reports over the internet with 4G as the second path.
The control room receives the signal within seconds and works through your response procedure: calling the premises, then your keyholders in order, dispatching a patrol where that is part of your procedure, and escalating to police when needed. The actions taken are recorded against your site.
Yes. Cameras connected to the monitoring let the operator review footage when an alarm zone triggers, so the activation can be described when they call you or brief a patrol. Where a site wants camera monitoring beyond event verification, we scope it with the control room as part of the system design.
Video verification is the operator viewing footage from the camera covering an activated zone. It establishes what the activation was and gives the escalation something to act on, and the decision on what happens next stays with you.
Duress and hold-up buttons, monitored smoke and heat detection, cool room and server room temperature, water leak detectors, mains power failure, low battery and communication faults, and late-to-close and early-open events. Each input gets its own response on the same procedure.
In most cases, yes. We inspect the panel first, bring it to a reliable standard where it needs it, fit 4G reporting, program it to report to the control room and run test signals before the site goes live. Talk to us about the panel you have.
No. There are no lock-in contracts on our monitoring.
The quarterly rate depends on two things: how often the system polls the control room, and the communication method it reports over. Communications are part of the service, and we set out the quarterly cost before the site is connected.
Yes. 4G reporting keeps the system talking to the control room through an internet or NBN outage, and backup batteries keep the alarm system running for a period of time through a power cut so it can keep reporting over 4G. The alarm system reports a low battery well before it goes flat, and a system that stops reporting is picked up through polling, so the control room and our technicians are both notified.
Yes. Monitoring is Australia wide. Installation and servicing are handled by our Brisbane team across South East Queensland and by our established contractor network interstate, with every site reporting to the same control room.
Yes. Multi-site businesses run one response framework across every site, with site-specific procedures where they are needed, and one point of contact for changes.
Contact our admin team and the procedure is updated. Our Monitoring and System Care page explains what the control room needs from you and how to test your security systems.
Alltronic. Our admin team manages your response procedure, our technicians handle servicing, faults and changes, and the control room operators work your procedure around the clock.
When an alarm activates, the control room acts on it whether or not anyone is on site: your keyholders called in order, a patrol sent where it is part of your procedure, and every step logged. Alarm, camera and environmental monitoring through an A1 Grade control room, managed by the team that installed your system.
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A senior technician will reach out within one business day.
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Security Licence 4226262 · Electrical Licence 84729 · ASIAL Platinum. We’ll only use your details to respond to this enquiry.
A senior technician will reach out within one business day.
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or call 07 3353 3248
A senior estimator walks the site with you.
Our estimating team will specify the equipment best suited to your site and prepare a proposal tailored to it.
We book the installation for a time that suits your site.
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