A back to base alarm system reports every activation to a control room, where an operator acts on it the way you have asked. Alltronic monitors home alarms across Brisbane and South East Queensland: A1 Grade back to base monitoring, 24 hours a day, every day, with your keyholders and your response instructions managed by the same team that installed the alarm. Security Licence 4226262. Monitoring Brisbane homes since 1993.
Monitoring for a business? See commercial security monitoring.
Accredited members
When your alarm activates, the signal reaches the control room in seconds. The operator sees your account, the zone that triggered and your response instructions, and works through them. For most homes that means calls to your keyholders in the order you set, then a patrol where you have asked for one, then police where required. Each step is logged with the time, the action and the outcome. The instructions are set with you when monitoring starts and updated whenever your household changes.
01
Signal received
The event arrives at the A1 Grade control room within seconds, with your account and the zone identified.
Instructions followed
The operator works through your response instructions.
You are called
Your keyholders are phoned in the order you set, until someone is reached.
Patrol dispatched
Where patrol response is part of your instructions, a patrol attends and checks the property.
Escalated
Police where required.
Logged
Time, action and outcome recorded for every step.
Alltronic holds ASIAL Platinum standing, the Australian Security Industry Association’s highest membership recognition, awarded for 25 years of continuous membership. Our back to base monitoring is A1 Grade, the highest ASIAL grading for alarm monitoring in Australia, with operators on 24 hours a day, every day of the year. The control room acts on your instructions: who is called, and in what order. Monitored alarms also report in daily, and our technicians check those signals, so a communication fault or a low battery shows up in the reports and is booked for repair. Back to base monitoring is available on every alarm we install, and it is the option we recommend for every home.
A monitored alarm system for home use is an ordinary alarm connected to the control room. Some people call it a back to base security system or professional monitoring; it is the same thing. The alarm monitoring systems we install most are the Bosch Solution 6000, the Australian-made panel we fit in more Brisbane homes than any other, and Ajax, the wireless system with photo verification on its detectors. Both report to the control room over 4G, both run an app, and both take the detectors a home needs: movement sensors, door and window contacts, outdoor sensors for verandahs and yards, smoke and heat detection and a panic button. A monitored house alarm is set up for home burglar alarm monitoring first: the control room knows which zone triggered and which user code armed or disarmed it. Our home alarm systems page covers the panels, the detectors and installation.
Most home alarm panels can be connected to back to base monitoring, including alarms we did not install. We check the panel first, replace anything that is not reliable, fit 4G reporting, program the alarm to report to the control room and run test signals with the operators before your home goes live on monitoring. Talk to us about the panel you have. There are no lock-in contracts on our monitoring.
Alarm response is set with you when monitoring starts. You give us your keyholders in call order: usually you, then a partner or family member, then a neighbour or friend who can attend if you are away. Patrol response is available where you want it, and puts a licensed officer at the property to check the outside and report. Police are called where required. Your keyholder list, contact numbers and instructions are updated through our admin team whenever they change, before a holiday, a new tenant or a change of number.
Security alarm system monitoring depends on the signal getting through, and 4G reporting and backup power keep your alarm signals reaching the control room. Every monitored alarm we install reports over 4G as standard, so the connection holds when the home internet drops or the NBN is down. The backup battery keeps the alarm running for a period of time through a power cut, including one caused deliberately, so it can keep reporting over 4G.
Monitoring covers more than intruders. Anything wired or paired to the alarm that reports to the control room can be monitored and given its own response:
The same app runs your alarm whether or not it reports to the control room. On a monitored alarm the app shows the arming state and the event history and lets you arm and disarm from your phone, and the control room acts on every event as well. What the app shows depends on the platform: the MyAlarm iFob Control app runs the Bosch Solution 6000 and the Ajax app runs Ajax systems.
Your response instructions and keyholder list are set with you and maintained by our admin team in Everton Hills. One call updates them. Our technicians install, service and repair the alarms we monitor, and a fault the control room picks up is booked with the people who know the system. Alarm servicing, battery replacement and repairs are covered on our alarm servicing page.
A monitored alarm reports on its own condition, and that reporting comes to us. Every monitored alarm sends daily signals, and our technicians read those reports: a communication fault, a detector that has stopped reporting or a low backup battery is picked up and booked for repair. Our office is on 07 3353 3248 and info@alltronic.com.au, Monday to Friday 8:30am to 4:30pm, and the control room takes calls on 1300 652 147 at any hour.
Our Monitoring and System Care page sets out what your household needs to do to keep monitoring working: keyholder and contact details, alarm user codes and removing codes for anyone who has moved out, how to run a walk test every three months and what to tell the control room before you start, and what to do before a holiday.
An alarm monitoring service through an A1 Grade control room, with the response set around the way your household lives. Alarm monitoring Brisbane households have relied on since 1993. Alarms installed by our licensed technicians under Security Licence 4226262, monitored 24 hours a day, and serviced by our service department for their working life. Family-run in Brisbane since 1992, ASIAL Platinum standing earned over decades, and more than 21,000 security systems installed.
· What clients say
Brisbane and South East Queensland.
We install and service home security systems throughout Brisbane and South East Queensland.
Head office
Unit 2, 37 Queens Road
Everton Hills QLD 4053
By appointment only
Best-in-class equipment, specified for the site.
· Common questions
A back to base alarm system is a home alarm connected to a 24-hour control room. Every activation is reported to the control room, where an operator follows your response instructions: calling your keyholders in order, and calling police where required.
A monitored alarm system is an alarm that reports to a control room as well as sounding at the house. Monitored house alarms and monitored burglar alarm systems are the same thing under different names. The operators act on every event by working through your response instructions, around the clock, whether or not anyone is home.
Your alarm reports over 4G to the control room, which receives the signal within seconds along with your account, the zone that triggered and your response instructions. The operator works through those instructions, and every step is logged. The alarm also sends daily signals so a fault is picked up between activations.
The control room calls your keyholders in the order you set. If nobody answers, the operator continues through your response instructions, and police are called where required. The actions taken are recorded against your account.
The quarterly rate depends on two things: how often the alarm polls the control room, and the communication method it reports over. Communications are part of the service, and we set out the quarterly cost before your alarm is connected.
No. There are no lock-in contracts on our monitoring.
In most cases, yes, including alarms we did not install. We check the panel, replace anything unreliable, fit 4G reporting, program it to report to the control room and run test signals before your home goes live. Talk to us about the panel you have.
Yes. 4G reporting keeps the alarm talking to the control room through an internet or NBN outage, and the backup battery keeps the alarm running for a period of time through a power cut so it can keep reporting. The alarm reports a low battery well before it goes flat, and an alarm that stops reporting is picked up through polling, so the control room and our technicians are both notified.
Yes. Smoke and heat detection connected to the alarm reports to the control room as well as sounding in the house, and gets its own response on your instructions. Our smoke alarms page covers monitored smoke alarms and the Queensland requirements.
Some insurers offer a discount for a monitored alarm; check with your insurer.
Yes. The same app runs the alarm either way. With back to base monitoring you arm, disarm and see events on your phone, and the control room acts on every event as well.
Our alarm monitoring services are Australia wide. Installation and servicing are handled by our Brisbane team across Brisbane and South East Queensland, and by our established contractor network interstate, with every alarm reporting to the same control room.
Contact our admin team and the instructions are updated. Our Monitoring and System Care page explains what the control room needs from you and how to test your alarm.
Walk test every three months, and after any change to your internet connection or panel. Call the control room on 1300 652 147 to put the alarm on test before you start, then call again to confirm what was received.
When your alarm goes off, the control room acts on it whether you are home, at work or away: your keyholders called in order and every step logged. Back to base monitoring through an A1 Grade control room, managed by the family-run team that installed your alarm, with a fixed quarterly price set out before you connect.
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